Shipping & Delivery Policy

1. Overview

At Petals N Decors ("we", "our", "us"), we are committed to delivering your floral decorations and services with the utmost care and punctuality. This Shipping & Delivery Policy outlines our delivery timelines, areas, charges, and procedures to ensure a smooth and delightful experience.

By booking our services, you agree to the terms outlined in this policy. Please read it carefully before placing an order.

2. Delivery Areas

We currently provide decoration services and deliveries within the following areas:

• Primary Service Area: Bengaluru Urban and Bengaluru Rural districts, Karnataka.
• Extended Service Area: We also serve select areas within a 50 km radius of Bengaluru city center, including but not limited to: Electronic City, Whitefield, Yelahanka, Bidadi, Nelamangala, and Devanahalli.
• Outside Bengaluru: For events outside Bengaluru, we offer delivery services at additional charges. Please contact us for a customized quote.
• International Deliveries: Currently, we do not offer international delivery services. However, we can assist with local arrangements for destination weddings through our partner network.

If your event location is not listed above, please contact us to check availability and delivery feasibility.

3. Delivery Timelines

We understand the importance of timely delivery for your special occasion. Our delivery timelines are as follows:

• Standard Delivery: 3-5 business days from the date of order confirmation and advance payment receipt.
• Express Delivery: 1-2 business days (available for select items and locations, subject to availability). Additional charges may apply.
• Same-Day Delivery: Available for emergency orders within Bengaluru city limits, subject to stock availability. Orders must be placed before 10:00 AM for same-day delivery.
• Event-Day Setup: Our team will arrive at your venue 2-3 hours before the event start time for setup. Exact timing will be confirmed 48 hours before the event.
• Post-Event Pickup: We will collect our decorations within 2-4 hours after the event ends, or at a mutually agreed time.

Please note that delivery times are estimates and may vary based on factors such as traffic, weather conditions, and venue accessibility.

4. Delivery Charges

Delivery charges are calculated based on the distance, order value, and complexity of the setup. Our pricing structure is as follows:

• Free Delivery: For orders above ₹15,000 within Bengaluru city limits.
• Standard Delivery Fee: ₹500 - ₹1,500 for orders within Bengaluru city limits (depending on distance).
• Extended Area Delivery: ₹1,500 - ₹3,000 for locations beyond Bengaluru city limits but within 50 km radius.
• Outstation Delivery: Custom quote based on distance, transport mode, and accommodation requirements for our team.
• Special Setup Requirements: Additional charges may apply for venues that require special setup permissions, stairs, or extended setup time.

All delivery charges will be clearly mentioned in your quotation before you confirm the order. No hidden charges will be added later.

5. Packaging and Handling

We take great care in packaging and handling your decorations to ensure they arrive in perfect condition:

• Fresh flowers are carefully wrapped and hydrated to maintain freshness during transit.
• Fragile decorations and decorative items are packed with appropriate cushioning materials.
• All items are transported in climate-controlled vehicles to protect them from extreme temperatures.
• Our team handles all items with care, following best practices for handling delicate floral arrangements.
• For large-scale events, we use specialized transportation to safely deliver and set up all decorations.

6. Delivery Process

Our delivery process is designed to be seamless and hassle-free:

• Step 1: You place an order and make the advance payment.
• Step 2: We confirm your order and schedule the delivery date and time.
• Step 3: 24 hours before delivery, we send a confirmation message with the estimated arrival time.
• Step 4: On the day of delivery, our team arrives at the venue at the agreed time.
• Step 5: We set up the decorations as per the agreed design and layout.
• Step 6: We conduct a final inspection with you to ensure everything meets your expectations.
• Step 7: After the event, we return to dismantle and collect all decorations.

7. Receiving Your Delivery

To ensure a smooth delivery experience, please note the following requirements:

• A responsible adult (18 years or older) must be present at the delivery location to receive and inspect the items.
• Please inspect all items upon delivery. If anything is missing or damaged, please note it on the delivery receipt and contact us immediately.
• For event setups, please ensure the venue is accessible and ready for our team at the agreed time.
• Ensure that any necessary permissions for decoration setup have been obtained from the venue management.
• Provide a designated parking area for our delivery vehicle at the venue.

8. Delayed or Missed Deliveries

We strive to deliver on time, but in rare cases, delays may occur. Our policy for delayed or missed deliveries is as follows:

• Weather Delays: In case of extreme weather conditions (heavy rain, storms, etc.), deliveries may be delayed for safety reasons. We will notify you immediately and reschedule.
• Traffic Delays: If we anticipate a delay due to traffic, we will inform you at least 1 hour in advance and provide an updated ETA.
• Venue Access Issues: If our team cannot access the venue due to security restrictions or other reasons, we will contact you for assistance.
• Missed Delivery: If no one is available to receive the delivery, we will attempt to reach you via phone. If we cannot reach you, we will reschedule for the next available slot (additional charges may apply).
• Refund for Delays: If we are more than 1 hour late for delivery or setup (without prior notification), we will offer a 10% discount on the total bill as a goodwill gesture.

9. Damaged or Missing Items

We take every precaution to ensure your items arrive in perfect condition. However, if you receive damaged or missing items:

• Please contact us immediately at +91 90360 52500 or info@petalsndecors.com.
• Provide photographic evidence of the damaged items and a description of the issue.
• We will investigate the matter and offer a replacement or a partial refund based on the severity of the damage.
• Claims for damaged or missing items must be reported within 2 hours of delivery or within 24 hours for event setups.
• We reserve the right to reject claims that are reported after the specified time frame.

10. Changes to Delivery Schedule

If you need to change your delivery date or time, please follow these guidelines:

• Changes must be requested at least 48 hours before the scheduled delivery time.
• Requests for changes can be made via email or WhatsApp.
• We will do our best to accommodate your request, subject to availability.
• If we cannot accommodate the change, you may reschedule to an alternative date or cancel the order as per our cancellation policy.
• Changes made less than 24 hours before the scheduled delivery may incur a rescheduling fee of ₹500.

11. Contact Us

If you have any questions, concerns, or requests regarding this Shipping & Delivery Policy, please do not hesitate to contact us: