Refund Policy

1. Introduction

At Petals N Decors ("we", "our", "us"), we are committed to providing high-quality floral decoration services and ensuring our customers are completely satisfied with their experience. This Refund Policy explains the circumstances under which refunds, cancellations, and exchanges are processed.

By booking our services, you agree to the terms outlined in this policy. We encourage you to read this policy carefully before placing an order.

2. Cancellation Policy

We understand that sometimes plans change. Our cancellation policy is designed to be fair to both our customers and our business:

• More than 15 days before the event: Full refund of the advance payment (subject to a 5% processing fee).
• 10-15 days before the event: 80% refund of the advance payment.
• 6-10 days before the event: 50% refund of the advance payment.
• 3-5 days before the event: 25% refund of the advance payment.
• Less than 3 days before the event: No refund. The advance payment is non-refundable.
• Same-day cancellation: No refund. Materials and resources have already been allocated.

All cancellation requests must be made in writing via email or WhatsApp. The date of notification will determine the applicable refund percentage.

3. Rescheduling Policy

If you need to reschedule your event, we offer the following flexibility:

• First reschedule: Free of charge, provided we are notified at least 7 days before the original event date.
• Second reschedule: Subject to availability and a 10% rescheduling fee of the total order value.
• Third or subsequent reschedule: Subject to availability and a 25% rescheduling fee of the total order value.
• All rescheduling requests must be made in writing and are subject to availability of our team and materials.
• If the new date is not available, the cancellation policy will apply.

4. Refund Process

When a refund is approved, we will process it within 7-10 business days. The refund will be issued using the original payment method. Please note:

• Refunds are processed through the same payment gateway or bank account used for the original transaction.
• Bank processing times may vary depending on your financial institution.
• Any transaction fees or payment gateway charges incurred during the original payment will be deducted from the refund amount.
• We will send you a confirmation email once the refund has been processed.

5. Service Quality Refunds

We take pride in the quality of our work. If you are not satisfied with our services for any reason, please contact us immediately. We will do our best to resolve the issue. Our service quality refund policy includes:

• Damaged or withered flowers: If flowers are damaged during delivery or setup, we will replace them immediately at no extra cost. If replacement is not possible, a partial refund will be issued for the damaged items.
• Incomplete setup: If we fail to complete the setup as agreed, we will offer a proportional refund based on the missing or incomplete elements.
• Design mismatch: If the final decoration significantly differs from the agreed design, we will either fix it on the spot or offer a partial refund based on the discrepancy.
• Late delivery or setup: If we are late for setup (beyond 30 minutes of the agreed time), we will offer a 10% discount on the total bill.

All quality-related claims must be reported within 24 hours of the event completion. Please provide photographic evidence to help us assess and resolve the issue quickly.

6. Payment Refund Conditions

The following conditions apply to all refunds:

• Refunds are only applicable to the advance payment made for booking. The final payment, if already made, is subject to the same cancellation terms.
• Any discounts, offers, or promotional pricing applied to the original order will be prorated in the refund calculation.
• If you have already received part of our services (e.g., consultation, design planning), the cost of these services will be deducted from the refund amount.
• Refunds for custom-made or personalized decorations may not be available once the design process has begun.
• We reserve the right to refuse a refund if we believe there has been fraudulent activity or abuse of our policies.

7. Force Majeure

In the event of circumstances beyond our reasonable control (including but not limited to natural disasters, pandemics, government restrictions, strikes, or acts of God), we will work with you to reschedule your event. If rescheduling is not possible:

• We will offer a full refund of the advance payment, minus any costs already incurred for materials and labor.
• We will provide documentation of costs incurred upon request.
• If the event is postponed due to government restrictions, we will hold your payment as credit for a future booking within 12 months.

8. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Send an email to info@petalsndecors.com or WhatsApp us at +91 90360 52500.
• Step 2: Include your order number, event date, and a detailed reason for the refund request.
• Step 3: If applicable, attach supporting photographs or documentation.
• Step 4: Our team will review your request and respond within 48 hours.
• Step 5: If approved, the refund will be processed within 7-10 business days.

9. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please do not hesitate to contact us: